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If a client has changed agencies, how do I get access to the client's account from the previous agency?

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Ad-ID customer service will need to be given permission from the previous agency, acting as the Administrator on Ad-ID for the client, in order to give the new agency access to the client's existing account.  Alternatively, the client can provide written approval via email confirming the change of agency.

If more than one person is creating codes and you need to see all codes, where do you go?

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If you have access to a group, you can go to that particular group and see all codes created in the group, no matter who created them.