You are here


There is incorrect billing information on the invoice I received from Ad-ID. How do I fix that?


Within the account, invoices can be accessed in the Invoice Log.  The Administrator of the account and the user that made the purchase both have the ability to edit the invoice.

What does the information on the account page mean?


Transaction Log – shows the 100 most recent transactions, including deposits and withdrawals, that are made to the account

Account Details
Credits Available – the # of credits currently available on the account

Codes Available – the # of codes that can be created based on the Credits Available (estimates do not include special rate offers for specific media types)

Codes Created – the # of codes created during the current 12 month usage period

How do I determine how many credits are available in my account?


The right side of your Dashboard will list your accounts and the available credits.  You can also click on the account name to see additional details about the account credits and usage. 

Alternatively, you can access a group and click on View Account List on the right side of the group page and this will show the accounts associated to that group and the available credits.

What is the difference between a 501(c)(3) non-profit and other non-profits?


A 501(c)(3) organization is a tax exempt organization and is typically a religious, educational, charitable or literary organization. Companies that qualify as 501(c)(3) can provide Ad-ID with their IRS determination letter confirming their 501(c)(3) status and receive free codes. 
There are other non-profit companies that fall under different IRS codes which do not qualify for the 501(c)(3) Program. All companies which are not 501(c)(3) organizations are subject to the standard Ad-ID rates.

Do you have non-profit rates?


Companies that qualify as a 501(c)(3) non-profit can provide Ad-ID with a copy of their IRS determination letter confirming their 501(c)(3) status to receive free codes.  All other companies are subject to the standard rates.