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Tell Us About Your Customer Service Experience

Wednesday, October 25, 2017

As of June 2017, Ad-ID customers can rate their customer service experience through their email interactions with the support team. Providing quality support to our customers is important to us, and we would love to get your feedback on how we are doing.

When you receive an email response from the customer support team, you may see a question below the signature with smiley faces. To rate your satisfaction with the service you received, simply click on the appropriate smiley face. 

Desk.com Rating

Once you click on a smiley face, your browser will open a new page for you to submit your selection. If you’d like to provide additional feedback on how we can improve your experience, there will be a field offering this option. Using this additional field is not a required step in submitting your satisfaction rating. Depending on email settings, the smiley faces may not display in your email. In this case, you may have to agree to display pictures within the email. 

We hope that you will take a few seconds to rate your experience as you interact with our team to help us provide the best service possible and address any issues. We appreciate your support of Ad-ID!  

Lindsay Smith
Director of Product Management and Operations
Ad-ID

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